Support

Open the Ships screen and tap Restore purchases at the bottom. This re-checks your App Store purchases and applies anything missing, including Remove Ads and Unlock All Ships. Purchases are tied to your Apple ID, so this also brings them to a new device.

Purchases are processed by Apple, so refunds go through them rather than us: visit reportaproblem.apple.com and sign in with the Apple ID you purchased with.

Progress is backed up to your own iCloud automatically. Sign in with the same Apple ID, open the game, and your bests, coins and ships come back within a few moments. If they don't, check iCloud is on for Graze in iOS Settings → your name → iCloud.

The tracking permission lives in iOS Settings → Privacy & Security → Tracking → Graze. Turning it off keeps ads non-personalised; the game plays exactly the same either way. If you're in a region with a consent form, your choices there can also be revisited from the form in the app.

That means the ad network had nothing to serve at that moment. It's not an error and nothing is lost. Try again in a minute or two.

Leaderboards use Game Center, so you need to be signed in: iOS Settings → Games (or Game Center). Scores from daily challenges compare against everyone playing the same day's layout.

Email support [at] createful [dot] com with the device model and what happened, and we'll get back to you.